Complaints Policy

At SellMyStamps.co.uk and T&T Auctions, we are committed to providing excellent service. However, if you're not satisfied with our service, we want to hear from you and put things right.

How to Make a Complaint

You can make a complaint by:

• Email: complaints@ttauctions.co.uk
• Phone: 01234 567890 (Mon-Fri, 9 AM - 5 PM)
• Post: Complaints Department, T&T Auctions Ltd, [Address]

What to Include

To help us resolve your complaint quickly, please include:

• Your name and contact details
• Details of your complaint
• When the issue occurred
• What you would like us to do to resolve it
• Any relevant reference numbers or documentation

Our Complaints Process

Stage 1: Initial Response

We will acknowledge your complaint within 2 working days and provide you with a reference number. A member of our team will investigate your complaint.

Stage 2: Investigation

We will thoroughly investigate your complaint and aim to provide a full response within 10 working days. If we need more time, we'll let you know.

Stage 3: Resolution

We will explain our findings and what action we'll take. If you're satisfied with our response, we'll consider the matter closed. If not, you can request escalation.

Stage 4: Escalation

If you're not satisfied with our response, you can ask for your complaint to be reviewed by a senior manager. We will provide a final response within 5 working days.

Alternative Dispute Resolution

If you remain dissatisfied after our complaints process, you may be able to refer your complaint to an alternative dispute resolution service or the relevant ombudsman.

What We Learn

We take all complaints seriously and use them to improve our services. We review complaints regularly to identify any patterns or areas for improvement.